Refund policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, contact us at support@namira.store.

If your return is accepted, we’ll provide you with return instructions and the applicable return address. Items sent back to us without first requesting a return will not be accepted.

Damages and incorrect items

Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us as soon as possible at support@namira.store with your order number and photos of the issue so we can evaluate it and make it right.

Exceptions / non-returnable items

Certain items may not be eligible for return, including custom or personalised products and gift cards. Please contact us if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to receive a different item or variation is to return the item you have. Once the return is accepted, you can place a separate order for the item you would like.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable consumer law. The item must be returned in the same condition in which you received it, unused and in its original packaging, with proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@namira.store

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection laws.